Privacy policy

Privacy Policy

Last Updated: 20 January 2026

At Alvora, operated by Alvora Enterprise, we respect the privacy of our customers and visitors. This Privacy Policy explains how information may be collected, used, stored and shared when you visit our website, place an order, contact us or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy, subject to applicable law.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

Personal and Contact Information

Full name
Mobile number
Email address
Billing address
Shipping/delivery address
PIN code
Information provided when contacting customer support

Order Information

When you place an order, we may collect information relating to:

Products purchased
Order number
Order value
Payment method
Shipping and delivery information
Cancellation, return and refund information
Customer communications relating to the order

Payment Information

Payments may be processed through third-party payment gateways or financial service providers.

Alvora generally does not need to directly store complete card credentials such as full card numbers, CVV or banking passwords.

Payment information may be processed directly by the applicable payment service provider in accordance with its own privacy policy and security practices.

Technical Information

When you access our website, certain technical information may be collected automatically, including:

IP address
Device type
Browser type
Operating system
Website pages visited
Referring pages
Approximate location derived from technical information
Date and time of access
Website interaction information

2. How We Use Information

We may use collected information for legitimate business and operational purposes, including:

Processing and fulfilling orders;
Confirming orders;
Verifying COD and Partial COD orders;
Arranging delivery;
Communicating with customers;
Providing customer support;
Processing cancellations, returns and refunds;
Preventing fraudulent or abusive transactions;
Improving website performance and user experience;
Maintaining records of transactions;
Responding to customer enquiries;
Complying with applicable legal requirements;
Sending service-related communications; and
Sending promotional communications where permitted and where applicable consent or another lawful basis is required.

3. Order Verification

For COD and Partial COD orders, we may use the contact information provided by the customer to verify or confirm an order before dispatch.

This may include communication through:

Telephone calls;
SMS;
WhatsApp;
Email; or
Other reasonable communication channels.

Such verification may be used to reduce fraudulent orders, incorrect addresses, failed deliveries and unnecessary logistics costs.

4. Sharing Information With Service Providers

We may share information with third parties where reasonably necessary to operate our business and provide services requested by the customer.

These may include:

Payment gateway providers;
Banks and payment processors;
Courier and logistics companies;
Shipping and order-management providers;
Website and hosting providers;
Shopify and related technology providers;
Customer-support providers;
Analytics and advertising service providers;
Fraud-prevention providers;
Communication service providers; and
Professional advisers or authorities where legally required.

We seek to share only information reasonably necessary for the relevant purpose.

5. Shipping and Courier Partners

To deliver an order, information such as the customer's name, mobile number and delivery address may be provided to the relevant courier, shipping or logistics provider.

This information is necessary to facilitate delivery and related logistics services.

The relevant service provider may process information according to its own privacy policy and applicable law.

6. Payment Providers

When a customer selects a prepaid or other online payment method, payment processing may be performed by an external payment provider.

The payment provider may independently collect and process payment-related information necessary to authorize and complete the transaction.

Customers should review the applicable payment provider's privacy terms for further information regarding its handling of payment data.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning;
Remember preferences;
Maintain shopping-cart functionality;
Understand website usage;
Improve website performance;
Measure advertising effectiveness; and
Provide relevant marketing or advertising where applicable.

Cookies may be placed by Alvora or by third-party service providers integrated with the website.

You may be able to manage or disable certain cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Analytics and Advertising

We may use analytics and advertising technologies to understand how visitors interact with our website and to measure the performance of marketing campaigns.

Depending on the services used by Alvora, these technologies may include tracking pixels, cookies, conversion tracking or similar technologies.

Such services may receive technical or interaction information in accordance with their respective terms and privacy practices.

9. Marketing Communications

Where permitted by applicable law, we may use customer contact information to communicate information about:

New products;
Offers;
Discounts;
Promotions;
Product updates; and
Other Alvora services.

Customers may opt out of promotional communications where an appropriate unsubscribe or opt-out mechanism is provided.

Transactional and service-related communications, such as order confirmations, shipping updates, delivery notifications, cancellation notices and refund communications, may continue where necessary to fulfil the customer's order or provide requested services.

10. Fraud Prevention

We may process information to identify, prevent and investigate potentially fraudulent, abusive or suspicious activity.

This may include analysing order patterns, contact information, delivery information, payment-method information and previous order outcomes.

Where reasonably necessary and permitted by law, we may restrict COD or Partial COD availability or take other appropriate measures to protect the business and customers.

11. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining transaction records, resolving disputes, preventing fraud, providing customer support and complying with legal, tax, accounting or regulatory obligations.

Different categories of information may be retained for different periods depending on their purpose and applicable legal requirements.

When information is no longer reasonably required, it may be deleted, anonymized or otherwise disposed of in accordance with applicable procedures.

12. Data Security

We take reasonable measures designed to protect information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.

13. Third-Party Websites

Our website may contain links or integrations to third-party websites and services.

Alvora is not responsible for the privacy practices, content or security of third-party websites.

Customers should review the privacy policies of third-party websites before providing information to them.

14. Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If we become aware that information has been collected in violation of applicable requirements, we will take reasonable steps to address the situation.

15. Customer Requests

Subject to applicable law, customers may contact us regarding their personal information, including requests concerning access, correction, updating or other legally available rights.

We may need to verify the identity of the person making a request before processing it.

16. Withdrawal of Consent

Where processing is based on consent and applicable law provides a right to withdraw that consent, the customer may contact us using the details provided below.

Withdrawal of consent does not necessarily affect processing that was already lawfully carried out before withdrawal or processing that is permitted or required on another lawful basis.

17. Legal and Regulatory Disclosure

We may disclose information where reasonably necessary to:

Comply with applicable law;
Respond to lawful governmental or regulatory requests;
Enforce our terms and policies;
Protect the rights, property or safety of Alvora, customers or others;
Investigate fraud or security incidents; or
Establish, exercise or defend legal claims.

18. Business Transfers

If Alvora undergoes a merger, acquisition, restructuring, sale of assets or similar business transaction, customer information may be transferred as part of the relevant business assets, subject to applicable law and appropriate safeguards.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services or applicable legal requirements.

The updated policy will be published on this page together with the revised date.

Customers are encouraged to review this page periodically.